FREQUENTLY ASKED QUESTIONS
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Some frequently asked questions about Meritlnked Global Logistics Services.
How can I track my shipment?
You can track your shipment using the tracking ID provided. Simply enter the ID on our website's tracking page to get real-time updates on the location and status of your cargo.
What services does Meritlnked Global Logistics offer?
We provide a wide range of logistics services, including sea cargo, air freight, warehousing, customs clearance, and supply chain management. Whether it’s domestic or international, we ensure timely and secure delivery.
What items cannot be shipped?
Explosives, Flammable liquids, Aerosols, Items containing Nicotine, Hazardous materials, Narcotics, Perishable items, Toxins, Bank notes (cash, checks, coins etc), Prescription medicines...
If you are not sure of your item being shipped please contact us for further enquiry
If you are not sure of your item being shipped please contact us for further enquiry
Do you inspect and open all packages including brand new ones?
Yes! As part of our commitment to meeting TSA Regulations, Meritlnked Logistics inspects and opens every package we receive. This measure is in place to ensure the safety and quality of all shipments. We appreciate your understanding and cooperation.
Is my shipment insured?
Yes, we offer cargo insurance to protect your goods from unforeseen circumstances. Please inquire about our insurance options during booking.
What should I do if I need assistance or encounter issues?
Our customer support team is available 24/7 to assist with any inquiries, tracking issues, or changes to your shipment.
How do you calculate shipping costs?
Shipping costs are determined by factors such as the size, weight, destination, and mode of transport (air or sea). Contact us for a detailed quote.
Can I ship fragile items?
Yes you can! Handling fees will apply, if shipping televisions, glass items, or high valued goods where crating or special packing is needed.
How long does it take to get my package?
Transit time is estimated 7-15 business days upon packages being tendered to the airline. Do note, delays can be experienced.